Return and Refund Policy

Return and Refund Policy

If you are not entirely satisfied with your purchase, we’re always here to help.

Our products can be returned within 30 days of the original purchase for a refund. A new product may be exchanged for another product or returned for a refund. It may take up to 2 weeks to process a return/refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days,
  • The product is not used,
  • The product is in its original packaging.

Products that do not meet these criteria will not be considered for return.

Please contact us through our Contact Us page for further instructions and the return address. Alternatively, customer service can be reached by emailing or by Whatsapp through (+90) 541 460 84 00.

Shipping Charges

Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from

Sales Tax and Duty

Any sales tax and duties charged for purchases made outside Turkey cannot be refunded.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Contact Us

You can submit online requests via our Contact Us page. Alternatively, customer service can be reached by emailing or by Whatsapp through (+90) 541 460 84 00.

No refunds for SHAMPOO KINGDOM products not purchased from this website.
After receiving a Return Authorization Number please include it on the shipping label along with your name and the business name (if a business purchase) on the return box.

Return to:
Merkez, Hasat Sk. No:52/1, 34381 Şişli/İstanbul
+90 541 460 91 00